Refund Policy

This Refund Policy sets forth the stringent procedures and conditions under which GORILLA ROI, a suite of tools for ecommerce sellers, is managed by A TIME FOR VENTURES, LLC., a Texas Limited Liability Company (“the Company,” “we,” or “us”), processes refunds for users (each, a “User”) of the https://gorillaroi.com website (“Site”) and related services (“Services”). By utilizing the Services, you expressly agree to adhere to the terms stipulated in this Refund Policy.

Unless we link to a different policy or state otherwise, this Refund Policy applies when you pay to sign up and use the GORILLA ROI site, add-ons, extensions, web or mobile applications, API, or related services (“Services”).

By visiting the Site or using the Services, you agree to the terms of this Refund Policy. You shouldn’t use the Services if you don’t agree with this Refund Policy or any other agreement that governs your use of the Services.

Service Guarantee

As a business based in Dallas, TX, we steadfastly prioritize customer satisfaction. Our commitment extends to precise and transparent communication with users, ensuring all emails and communication reach a principal or senior team member of the business. This commitment applies rigorously to our refund policy, underscoring the paramount importance of concluding relationships with users on amicable terms. We expressly reserve the right to refuse service to anyone.

Our Commitment to Your Satisfaction

We operate GORILLA ROI with an unwavering focus on customer satisfaction and retention. While recognizing that our services may not align with every user’s expectations, we are resolute in maintaining positive relations through adherence to explicit and transparent pricing and refund rules. We retain the unequivocal right to refuse service to any user.

How to Cancel Your Account

If you wish to request a refund within the first thirty (30) days, you must:

Cancel your account personally from within your account settings.

Email our support staff at [email protected].

Account cancellations should be initiated exclusively from within your account. Requests made via email or contact forms may not be entertained due to the volume of emails received.

Trial Members (If Applicable)

The thirty-day refund guarantee categorically does not apply to members who sign up for a trial account and subsequently make a payment. We firmly believe that the trial period affords ample time and clarity regarding our Services. Refund requests for trial members are categorically not accepted.

Refund Procedures

First 30 Days

• If dissatisfied within the initial 30 days after purchase, you must:
  • Delete all obtained digital files.
  • Cancel your account personally from within your account settings for immediate closure.
  • Refunds will be initiated promptly.
• We continue to reserve the right to decline a refund in exceptional circumstances.
• One-off digital services/products are not up for refund.

After 30 Days

• Monthly plans:
  • Cancel at any time from within your account for immediate closure without refund.
• Longer-term plans:
  • Refund requests are categorically not accepted unless the digital services/products is/are:
  • Not as described.
  • Does not work as intended.

Refund Process and Method

The amount will be credited to the account used to pay for the subscription/plan. The refund process can take 14 working days.
Refunds are issued in the United States Dollar.

Compliance with Industry Standards

We ensure that our refund policy complies with industry Laws and Regulations regarding consumer rights and refunds.

Refund Eligibility Criteria

• Refunds may be granted if the digital services/products is/are:
  • Considerably different from the details or preview outlined on our website.
  • Not functioning as expected and cannot be easily fixed.

Refund Exclusions

• Refunds may not be provided if:
  • The software substantially matches the description, preview, or demonstration.
  • One-off digital services/products are not up for refund.
  • You no longer want the digital services/products after downloading the resources.
  • The digital services/products did not live up to your expectations.
  • You change your mind.
  • You purchased the digital services/products by mistake.
  • You were charged for any digital services/products that you unknowingly subscribed to.
  • You lack sufficient expertise to use the digital services/products that we offer.
  • You request goodwill.
  • You can no longer access the digital services/products due to link changes or removal.
  • No Refund for Abuse.

Users engaging in abuse, including but not limited to hacking APIs, unauthorized script usage, sharing accounts without a valid license, reselling data without permission, claiming ownership of intellectual property, or using bots to scrape data, will categorically not be eligible for a refund. Such accounts will be promptly and decisively shut down.

These guidelines are entirely subject to our discretion, and we expressly reserve the right to determine what constitutes abuse that harms our business. We reserve the right to change the Refund Policy conditions at any time without prior notice.

Contacting Us

If you have questions regarding this Refund Policy, please get in touch with us at:
GORILLA ROI
https://gorillaroi.com
[email protected]

This document was last updated on Feb 22nd, 2024